FAQs

Biodynamic farming is a holistic, ecological, and ethical approach to farming, gardening, food, and nutrition. This practice recognises that the Earth is a living, interconnected organism, and that farmers should work with, harness, and encourage its natural behaviours. A biodynamic farm functions as a strong, self-sustaining and vibrant single organism that recognises and respects the basic principles at work in nature. As another form of organic farming, artificial fertilizers, pesticides and herbicides are strictly avoided.

Biodynamics originated in the 1920s, out of the work of Rudolf Steiner, the founder of anthroposophy, an Austrian social philosopher who was widely admired at the turn of the twentieth century. Methods unique to the biodynamic approach include using fermented herbal and mineral preparations as compost additives and field sprays, and following an astronomical sowing and planting calendar. The special manure and herb-based preparations that are applied to the fields and compost have been shown to significantly improve the health and well being of soil, plant and animal as well as enhancing the vitality, flavour and keeping qualities of the produce.

There are independent certification agencies for biodynamic products. Learn more at Biodynamic Association

As a small veg scheme, we don’t have the resources to organise and offer bespoke bags. We also champion the principles of seasonal eating, and do our best to offer a variety of what's in season throughout the year. If you simply don't like something, we challenge you to give it another go with a new recipe or preparation you may not have tried before. If you definitely still don't like it, we have swap boxes at many collection points where you can trade an item you don't love for one that you do.

If you have a food allergy to certain fruits or veg, please do contact us to discuss how we can create a bag to suit your dietary needs.

Yes, you can easily add to or change your order from your customer account. Follow these instructions:

1. Click the 'Your Account' button in the top menu and log in using your username and password. This will bring up your account page

2. To edit your order select the pen & paper icon next to your existing order 

3. You can change / add to or remove items from your order here as well as delaying your order date

4. Save all changes

 Do note that any account changes must be made by Wednesday at 11pm to take effect for the delivery on the following Thursday. Any changes made after this cut off will be available for the week after, meaning there will be one Thursday between where your previous order will still be in effect.
 
 If you increase your order value, a payment will be debited immediately via Stripe.
 
 Please note, if you don't have a valid payment method, you won't be able to place an order until this is updated.

Yes! Many customers use this option to manage the amount of veg they receive.  If you'd like to set up fortnightly delivery, please Login to your account > Select pen & paper 'edit your order' icon > Change frequency to 'every 2 weeks' > Save Changes

We request a one month notice for your cancellation. This gives us enough time to process on our end and manage orders with our farmers. You will continue to get your veg until the end of the month in which your cancellation is processed. If you have any questions please contact us.

To cancel your bag, please email info@localgreens.org.uk

Local Greens charges on a weekly basis.
 
When you sign up and place an order, you will be asked for your payment method and details to set up your Stripe payment method. Local Greens does not have access to this information.
 
If you didn't manage to setup a Stripe when registering, you can do this in your account.

1. Log in using your username and password. This will bring up your account page
2. Click on the 'Profile icon button in the top menu
3. Click on Payment Methods
4. Click on the Add a Payment method button
5. Complete all fields and confirm details

Details about each bag type, including example contents and costs, can be found on the Our Bags page

Below are general guidelines for what we strive to include on a weekly basis in each bag. The contents is seasonal, and will change week to week throughout the year and follow what is available from our farmers and suppliers. Please use this as a guideline only.

Small (Yellow) - A selection of 6 varieties of seasonal produce

Small no potatoes (Green) - A selection of 6 varieties of seasonal produce

Standard (Blue) - A selection of 8 to 9 varieties of seasonal produce

Standard no potatoes (Red) - A selection of 8 to 9 varieties of seasonal produce

Veggie++ (Purple) - A selection of 12+ varieties of seasonal produce

Fruit (Brown) - A selection of 2 to 3 seasonal fruit varieties

We work hard to bring you fresh, high-quality produce and our packing team quality checks all veg before going into your bags. However, things happen and if there is ever anything less than perfect with your bag, please let us know. We want to make it right and have you enjoying veg as a happy customer.

Please email us at info@localgreens.org.uk so we can look into the issue and resolve it with you. We are here to help!

That depends on the season! Eating seasonally celebrates eating the right food at the right time of the year. Seasonal vegetables taste better because they are grown when and where they should be, and are packed with the nutrients and minerals our bodies need at particular times of year. Additionally, seasonal eating is better for the planet as growing in season requires lower levels of artificial inputs and transportation across long distances.

To always be in-the-know with seasonal veg, download our handy UK Seasonal Veg Calendar here.

This is a guide only and not a comprehensive list of all the fruit and vegetables that we supply. As weather and nature are unpredictable, some crops may shift beyond these guidelines.

We charge for the following week the Wednesday prior at 11pm.  We are unable to process orders without a payment method registered.
We're not for profit and greatly appreciate you keeping your payment methods up to date so we can pay our farmers and staff.

We have taken great steps in reducing our use of plastic packaging. In March 2018, we moved all of our bags to 100% reusable bags. Many of our suppliers have also shifted to using compostable plastic or paper bags for more delicate items. Anything Local Greens packages ourselves at the arch will be in compostable plastic or paper bags.

Occasionally, a supplier may send us leafy, highly perishable greens packaged in plastic. This is because it is the best way to maintain and preserve the quality and freshness of these greens that would otherwise spoil in transit or delivery and arrive to you inedible. Our supplier for many leafy greens, Wild Country Organic has written more in depth on this topic. If you receive a plastic bag, we ask you to reuse it. When it comes to the end of its usefulness, many supermarkets have bins that will accept these types of bags for recycling.

For a local scheme like ours, change can take time. Logistically and financially, we feel change more than larger box schemes and we are working to keep single-use plastic out of our bags where we can.

Once you have dropped off your last bag, please email us to let us know and we will issue a refund

Please email us if you think you are due a refund. It can take up to 4-6 weeks for the refund to reach you.

Wednesday at 11pm is the latest you can make a change for the following Thursday. When you submit your change by this deadline, it will be processed in time for deliveries on the next Thursday. Anything after this time, it will be two weeks before the change takes effect. If you have any questions or doubts, please do contact us.

No. Fruit bags are supplementary bags that can only be ordered with a veg bag.

We guarantee our bags until the close of business on Friday for each collection point. Some points clear out the veg after this time, so your bag may not be available. Some points are unmanned and will still have remaining bags there on Sunday. The veg may not be its best at that point, but you are still welcome to collect it. We are only able to help with missing bags or quality issues for bags collected within our guaranteed time frame.